Responsible Gambling

Gambling is not a way to earn money and cannot solve money problems. You can lose the money you stake, including money needed for bills or essentials.

Signs gambling may be causing harm

Look for changes you can observe in your own behaviour. You may be:

• spending more time or money gambling than you intended;
• chasing losses by returning to try to win back money;
• borrowing, selling belongings or using money set aside for bills to gamble;
• hiding gambling or lying about how much you have spent;
• feeling restless or irritable when trying to stop;
• missing work, study, sleep or time with people close to you because of gambling;
• continuing to gamble despite debt, arguments or other consequences.

You do not need to wait until several signs appear. If any of these describe what is happening, take a practical step now.

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What to do now

Sign in to your gambling account and use its responsible gambling controls. You can set an account-level financial limit, and UKGC-licensed casinos must provide responsible gambling tools, including self-exclusion. Self-exclusion means asking an operator to prevent you from gambling with it. If you want to stop, use that tool rather than relying only on willpower.

If setting a limit or excluding yourself feels difficult, ask someone you trust to sit with you while you take the steps. You can also contact your bank to ask what gambling-payment controls it offers, and remove saved payment details from gambling accounts. These actions can make it harder to gamble, but they do not replace professional support.

This page has no verified gambling-support organisation names, addresses or phone numbers to provide. It would be unsafe to invent contact details. If you need support beyond account controls, seek help through a health or support service available in your area and check its details directly before sharing personal or financial information.

Account safeguards and legal requirements

Operators must verify a customer’s age before allowing deposits into a gambling account. This page does not have verified information specifying the age threshold, so check the operator’s terms and the applicable official rules before gambling.

Remote operators must prompt new customers to set a financial limit before their first deposit and provide accessible account-level limit controls. UK-licensed casinos must provide responsible gambling tools, including self-exclusion. For online slots, the total stake in a game cycle must not exceed £2 for an individual under 25 or £5 for an individual aged 25 or older. At least 2.5 seconds must pass from the start of one game cycle before the next can begin, and autoplay is banned in Britain.

Remote gambling operators cannot accept credit-card payments for gambling, including credit-card funds routed through a money service business. They also cannot accept wallet payments where the wallet allows credit-card funds to be used for gambling. UK-licensed casinos cannot accept credit cards for gambling.

These rules do not remove the risk of losing money. Limits can help control gambling, but they cannot turn it into income or make it a solution to debt.

Checking an operator or making a complaint

A remote operator must show its licence details on its gambling websites and apps and link to its public register licence information. Check those details if you are unsure who operates the service. UKGC licensees must offer an internal complaints process and access to an approved Alternative Dispute Resolution (ADR) service. If a complaint is not resolved through the operator’s process, check its instructions for accessing ADR.

Operators are also required to contribute to the Research, Education and Treatment levy. That requirement does not itself provide you with an individual support contact.